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Privacy Policy

1. We respect your privacy

1.1. The Real Santa Experience respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the following applicable privacy regulations:

  • The Australian Privacy Principles under the Privacy Act 1988 (Cth)

  • The UK General Data Protection Regulation (UK GDPR)

  • The General Data Protection Regulation (GDPR) as it applies to users in the European Union and United Kingdom

  • The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada

  • Applicable state and federal privacy laws in the United States, including but not limited to the California Consumer Privacy Act (CCPA)

This policy outlines how we collect, use, store, and disclose your personal information.

1.2. "Personal information" refers to any information or opinion that identifies you or could reasonably identify you, whether true or not and whether recorded in a material form or not.

 

2. Collection of personal information

2.1. The Real Santa Experience may receive and store personal information you enter onto our website, provide to us directly, or give to us in other forms.

2.2. You may provide information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your product or service order. We may collect additional information at other times, such as when you provide feedback, update preferences, respond to surveys or promotions, provide financial or payment information, or communicate with customer support.

2.3. We may also collect additional personal or non-personal information you provide while interacting with us.

 

3. How we collect your personal information

3.1. The Real Santa Experience collects personal information in various ways, including when you interact with us in person, via our website, social media, or email, and when we provide services to you. We may also receive personal information from third parties. If so, we will protect it as set out in this policy.

 

4. Use of your personal information

4.1. We use personal information to provide information, services, updates, and support. We may notify you of new products, services, and promotional opportunities. Your personal information also helps us better understand your needs and improve our offerings.

4.2. We may contact you via phone, email, SMS, or mail as part of delivering our services.

 

5. Disclosure of your personal information

5.1. We may disclose personal information to employees, contractors, suppliers, professional advisers, or third-party service providers as reasonably necessary for delivering our services and as permitted under applicable privacy laws.

5.2. We may disclose your personal information when required by law or regulatory authorities, including in response to legal proceedings or law enforcement requests.

5.3. Your information may be used to protect legal rights, trademarks, and the safety of The Real Santa Experience, our website, and our customers.

5.4. Personal information may be transferred, stored, or processed in locations outside of Australia, including Canada, the United Kingdom, and the United States, in accordance with applicable data protection regulations.

5.5. If ownership of our business changes, personal information may be transferred to the new owner, subject to confidentiality agreements and applicable privacy laws.

5.6. By providing personal information, you consent to its collection, use, and disclosure as outlined in this policy. Where applicable, we will request that third parties adhere to this privacy policy.

 

6. Security of your personal information

6.1. The Real Santa Experience is committed to ensuring your information is secure. We implement appropriate physical, electronic, and managerial procedures to safeguard and protect personal data from misuse, loss, or unauthorized access.

6.2. However, no method of transmission over the internet is 100% secure. We cannot guarantee the security of data transmitted to or from us. You acknowledge this risk when sharing personal information online.

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7. Access to your personal information

7.1. You may request access to personal information we hold about you, subject to applicable law. A small administrative fee may apply. If you believe any information is inaccurate or outdated, please contact us at hello@little-tix.com.

7.2. We reserve the right to refuse access in circumstances permitted by law, including where granting access would have an unreasonable impact on the privacy of others or where access is prohibited under legal obligations.

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8. Complaints about privacy

8.1. If you have concerns about our handling of your personal information, please contact us by on Email: hello@little-tix.com

We take privacy concerns seriously and will respond as soon as practicable.

 

9. Changes to Privacy Policy

9.1. We may modify this Privacy Policy from time to time. Updated versions will be effective immediately upon being posted on our website. We recommend reviewing this policy regularly.

 

10. Website

10.1. When you visit our website
We may collect information such as your browser type, device type, operating system, referral sources, and usage patterns. This helps us analyze and improve your experience on our site.

10.2. Cookies
Our website may use cookies to personalize your experience, track usage patterns, and support advertising efforts (e.g., through Google Ads). You may disable cookies in your browser settings, though this may impact some functionality.

10.3. Third-party sites
Our website may contain links to other sites. These are provided for convenience only. We do not control or endorse third-party sites and are not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.

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